Automating Data Synchronization for a Biotech Innovator

A global biotechnology leader specializing in DNA research faced operational inefficiencies due to manual data entry between Salesforce and NetSuite. ProwessSoft implemented a MuleSoft API-led integration, automating account and order synchronization. This solution eliminated manual errors, enabled real-time updates, and improved visibility across systems. The transformation led to a 100% automation rate, 50% boost in IT operational efficiency, 60% faster order processing, and 99.9% system uptime. With enhanced scalability and accuracy, the client now efficiently supports increased order volumes and delivers superior service. This case highlights the impact of intelligent automation in optimizing biotech data operations.