COMMUNITY CLOUD – Transform the way you connect with the community!
In today’s fast paced business world, connecting with all the business verticals in a precise way is very important to deliver the best customer experiences across the verticals. Salesforce community cloud is the best way to stay connected and engages with your partners, employees and customers. We at prowess helps you with the community cloud and provide you the best support for its implementation.
FEATURES AND BENEFITS
Connect with Employees
The community cloud allows employees of different branches and people across the apps to accelerate the productivity. Leverage the Salesforce chatter and access files from external systems with ease.
Empower the partners with a single access to the CRM files, data and records. Accelerate the on boarding of the new partners, training and sales process. Streamline the approvals, quote processing and leverage the Salesforce CPQ.
Manage the customer community
Drive into the customer self-service where you can guide the customers to knowledge base and reduce the time for calls and queries. Route the services automatically without leaving single queries. Drive higher customer engagement across the devices and channels.
Implement and customize the community cloud
The customization of the community cloud services helps your business to meet the strategic goals. We at prowess software services have a team of Salesforce experts who can add the lightening components and the best functionality that help you get the maximum ROI.